Payments and invoices
Paying, topping up, failed payments and getting a receipt.
2 guides
- Buying credits, and why a plan is requiredTop-ups add credits and change nothing else. They need an active, paid plan — which catches people out on the trial and after a plan ends.3 min read
- Your payment history and receiptsEvery payment, what it bought, what it added to your balance, and the reference to quote if something went wrong.3 min read
Quick answers
Tap a question. 5 on this subject.
I paid and my credits have not arrived
The payment is confirmed by the gateway rather than by your browser, so on a weak connection the money moves a few seconds before the credits do — the page keeps checking by itself and you can leave it. If it still has not landed, find the payment on Payments and send us its reference through support.
My coupon code was refused
The form says which of the reasons it was: the code is not recognised, it has not started or has expired, it has been used up or already used by you, it applies only to plans or only to credit top-ups, or the order is below its minimum. Check it against how the offer was worded, then ask us through support.
Where is my receipt?
On Payments: every payment has a full receipt with its reference and what it bought, and the list can be exported.
Can I pay by cash or bank transfer?
The checkout on the site takes online payment only. If you need to pay another way, ask us first through contact — a payment we take offline is recorded on your account by hand, and credits are only added once it has actually reached us.
Will you charge my card again automatically?
No. Nothing here renews itself — a plan is one payment for its term and a top-up is one payment for credits, so every charge is one you made yourself.