Problems and fixes
Nothing found, a silent phone, a lorry that paused itself.
4 guides
- My lorry is not being checkedWork down this list in order. Four of the five causes are on the lorry's own page, and the app has already written down which one it was.3 min read
- I got no alertIf the balance is going down and your phone is silent, this is almost always Telegram. Check it in this order.2 min read
- My payment did not add creditsCheck the status first. A payment adds nothing until Razorpay confirms it, and a refused payment charges nothing.2 min read
- I cannot sign in, or reset my passwordReset it yourself from the sign-in page. If the mail does not arrive, there are three things to check before writing to us.2 min read
Quick answers
Tap a question. 5 on this subject.
My phone is silent but my balance keeps falling
This is the Telegram problem and it is the first thing to check: an alert with no chat id saved, or a chat id with the switch off, is recorded in the app and never sent — and the credit is spent either way. Open Settings, confirm the id is saved and the switch is on, and press Send test.
Every one of my lorries stopped at the same moment
That is an account-wide stop, not a fault on any lorry: either the balance ran out or the plan ended, and both stop every live lorry together. The badge on My trucks says which, and fixing the account comes before switching anything back on.
Everything is refused but the screen still shows credits
That is a finished free trial: its credits ended with it, so the leftover figure cannot be spent on anything. Choosing a plan on Plan and credits starts you again, and a plan can bring credits with it.
I searched a lorry and nothing came back
Nothing found means nothing was recorded — not that the lorry is not moving. Check the number for a typo, remember that untolled and state roads produce no records at all, then try a lorry you know runs on highways to satisfy yourself the search is working. The credit is still spent, because the asking is what costs.
Can I use a toll crossing as proof?
No — treat it as a lead, not as evidence. Records arrive late, arrive incomplete or never arrive, a gap has innocent explanations, and every timestamp means recorded at rather than is at; corroborate anything you act on by other means. The terms and data sources set out what may and may not be relied on.