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I cannot sign in, or reset my password

Reset it yourself from the sign-in page. If the mail does not arrive, there are three things to check before writing to us.

2 min read

  1. 1Open forgot password and enter the address you registered with. We send a link to choose a new one.
  2. 2Check the spam and promotions folders. This is where the mail usually is.
  3. 3Check you are using the address you actually registered with. The mail goes wherever that says, and nowhere else.
  4. 4Wait a minute and try once more. A link that has expired needs a fresh send.
  5. 5Still nothing? Write to us from the contact page, from the address you registered with, and say roughly when you tried.

Two different emails

A password reset sends a link. Confirming your email address sends a six-digit code, which is a different thing and only needed before the free trial. Buying a plan or credits never asks for a code.

If your password works but you are turned away

  • A suspended account cannot reach the app, and every lorry on it is stopped. Only support can switch it back on — write to us from the contact page.
  • If you can sign in but nothing is being checked, the account is fine and the problem is the plan, the balance or a paused lorry. Start with my lorry is not being checked.

Do not open a second account

The free trial is once per account, mailbox and mobile number, and a new account starts with nothing — no lorries, no history, no credits. Recovering the one you have is always the shorter route.

Go to the sign-in page

Questions about this

Can I change the email I sign in with?

Not yourself. Write to us — the address is what your receipts, your reset link and your trial all hang on.

Is my data still there if I have not signed in for months?

Yes. Your lorries, their alerts and your purchased credits are all kept. Automatic checking will need a plan that is still running, and you take each lorry live yourself.

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