My lorry is not being checked
Work down this list in order. Four of the five causes are on the lorry's own page, and the app has already written down which one it was.
3 min read
- 1Open the lorry on My trucks. If it is on the Watchlist tab it is not being checked at all — that is what that tab means.
- 2Look at its badge. If it is paused, the badge says which of the seven stops applied, and the (i) beside it says since when. See every reason a lorry pauses.
- 3Check it has an alert switched on. A lorry with no switched-on alert is never checked, whatever the switch says.
- 4Check your balance on Credit history. With nothing in it, nothing is checked and every live lorry is paused.
- 5Check your plan on Plan and credits. Automatic checking needs a plan that is still running. An expired plan searches but does not track.
- 6Read the last-checked time on the lorry's own page. If it is recent, the checking is working — and what you are missing is a message, not a check. Go to I got no alert.
The commonest causes, in order
| What you see | What it is | The fix |
|---|---|---|
| No alert on the lorry | It was added and the alert step was skipped | Add one alert on the lorry's own page |
| Badge says No credits left | The balance could not pay for another check | Top up, then take each lorry live yourself |
| Badge says Plan ended | The plan lapsed and the renewal window passed | Renew, then take each lorry live yourself |
| Badge says No movement detected | No crossing arrived for as long as this lorry allows. Usually a parked lorry | Go live when it is back on the road, or lengthen the window in its Settings |
| Badge says Portal not responding | The portal could not answer for this number enough times in a row | Check the number for a typo, fix it, then go live again |
| Badge says Tracking period ended | The end time you set arrived | Go live, and set a new end time at the same moment |
Three of them will not hold if you just flip the switch
An empty balance, a lapsed plan and a suspended account all refuse the very next check, so the lorry would pause again within one beat. Fix the account first.
An empty route is not a fault
Only movements are written to the route, so a lorry that has not crossed a plaza shows nothing new however often it is checked. And a lorry off the tolled highways produces nothing at all — that is the data, not the app.
Questions about this
It says it was checked, but there is nothing new.
Then the lorry has not been recorded at a new plaza. The check ran and cost its credit, and there was nothing to report. Nothing found means nothing was recorded.
I switched it on and it switched itself off again.
That is the empty balance or the lapsed plan refusing the next check. The badge will say which. Fix that first, then go live.
Can I force a check right now?
Yes. Check now on the lorry's own page does one look immediately for one credit.
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