Frequently asked questions

Yes — there is a free trial, one per account and one per email address, and you can start it from Plan and credits once your email is verified. It watches one lorry and comes with a small pot of credits; the exact days and credits are on the trial card itself.

Six things, in this order: sign up, verify your email with the code, take the trial or buy a plan, connect Telegram in Settings, add the lorry under My trucks, and switch on one alert for it. The one people skip is Telegram, and skipping it is the expensive mistake — see getting started.

It is not GPS and there is no device in the lorry. We ask the national toll network what your registration number has been recorded at, so you see the plazas it has passed and when — and a lorry on untolled roads produces nothing at all. The full account of where the data comes from is at data sources.

A credit is one look at the toll records: one manual search costs one credit, and one automatic check of a watched lorry costs one credit. Your balance is one wallet that pays for both, and you can see it on Plan and credits.

Only the free trial needs it, because the trial is once per account and per mailbox and an unread mailbox can be manufactured. Buying a plan or credits never asks for a code — enter yours on verify email.

No. You see where it was last recorded crossing a toll plaza. Between plazas, and on roads with no plaza, there is nothing to see.

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Yes. One credit, because the asking is what costs. An empty result is a real answer and it costs the same one credit.

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No. Manual search runs off your credit balance and works even when a plan has ended. Automatic tracking is the part that needs a plan that is still running.

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Write to us. It is not a field you can edit yourself, because the address is what the trial, the receipts and the password reset all hang on.

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Add it. It is what we use to reach you about a payment, and the trial is one per mobile number as well as one per account.

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Registering only opens the account. Automatic checking needs a plan or a running trial, plus a lorry with at least one alert switched on. Follow your first lorry, end to end.

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No. It is refused by the account, the mailbox and the mobile number. An administrator can add credits by hand if there is a real reason, so write to us rather than making a second account.

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They were cleared, which is the rule for trial credits. The clearing is recorded in your credit history so you can see exactly what happened and when.

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No. Nothing is charged and nothing is asked for. You only reach a payment screen when you choose a plan.

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The first check happens within one beat of the alert you set. But a message only arrives when there is something to say: a parked lorry produces no movement and, on the Only when it moves rule, no message.

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No. Use Check now on the lorry's own page instead — it is one credit and it answers straight away. Then leave the automatic beat slow until you know what you want.

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Add them one at a time on My trucks, because each one needs its own alert. For reading several together afterwards, put them in a group on Groups.

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No. A credit is charged per lorry per check, not per alert. Several alerts due on the same lorry at the same moment share one charge. A faster beat costs more; more rules on the same beat do not.

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For searching by hand, yes — that is the point of credits never expiring. For automatic tracking, no: that needs a plan that is still running.

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No. Raising an alert and sending it are free. Only the looking costs.

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Something stopped it and the row says which: an end time you set arrived, no toll crossing arrived for long enough, the portal could not answer for that number, the balance ran out, or the plan ended. Open the lorry on My trucks — the badge names the reason and the (i) beside it gives that lorry's own figures.

That is how it works: renewing brings automatic checking back, but it does not switch any lorry on again. Take the ones you still need live yourself from My trucks, which is also the moment to leave the parked ones off.

Topping up clears the refusal but it does not resume anything — the lorries that emptied the balance are usually the ones you least want back on, so the choice is left to you. Switch the ones you want live again on My trucks.

The clock runs from whichever is later, the last recorded crossing or the moment you took the lorry live, and it pauses when nothing new has arrived for the hours allowed. A crossing on an untolled road is not a crossing we can see, so a lorry off the highways looks parked; the exact window for that lorry is on its own page under My trucks.

Usually it is a typo in the registration number, and sometimes a lorry the toll network has stopped reporting. You are warned after five unanswered checks in a row and checking pauses when that lorry's failure limit is reached; check the number before going live again, because each failed check still costs a credit.

A lorry is only checked when one of its own alerts is due, so a twelve-hour alert is checked twice a day and that is what the time will show. If the lorry is paused it is not being checked at all, and the badge on My trucks says so.

A lorry with no alert switched on is never checked — it sits on the list costing nothing and telling you nothing. Open it from My trucks and switch on one alert.

The portal cannot answer for a number that does not exist, so the checks fail — and a failed check costs a credit like any other. After five failures in a row we message you, and at the failure limit the lorry pauses. Fix the number on the lorry's own page before going live again.

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There is no reason to. One lorry may carry one alert of each kind, and a plaza alert for each named plaza, which covers every question you would otherwise add a second copy for.

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No. Its alerts go and its slot is freed, but every toll crossing on record is kept.

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Probably not. Checks are charged whether or not they find anything, and only movements are written to the route. Look at the last-checked time: if it is recent, the checking is working and the lorry has not crossed a plaza.

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One credit, the same as a search you type. The button says the figure before you press it.

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Yes. Put them in a group on Groups and their crossings appear on one combined timeline. A group checks nothing of its own and costs nothing.

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No. The alerts stay attached with their settings, and every crossing on record is kept. Going live carries on where it stopped.

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It says which reason applied, on the row and on its own page. The commonest are no movement for long enough, an end time you set arriving, and an empty balance.

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No. Only lorries being checked use slots, so pausing one frees room for another.

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Because renewing does not switch the lorries back on. Open My trucks and take live the ones you need.

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The field accepts short intervals, but nothing is checked more often than the platform's own sweep, and a fast beat is the most expensive thing on the product. Start at an hour and speed it up only for a lorry you are actively waiting on.

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Yes. The credit is spent when the check runs, whatever it finds. That is what the no-movement auto-pause exists to limit.

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Not on a schedule. Change the interval on the lorry's page when you need it, or pause the lorry and take it live again when the run starts.

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On Telegram, and on the bell inside the app — every alert is always recorded in the app whether or not it was delivered. Set the delivery up in Settings.

To have an alert reach your phone, yes — it is the only channel that delivers today. Read this twice: if no chat id is saved, or one is saved with the switch off, the alert is recorded in the app, never sent to anybody, and the credit is spent all the same.

Not yet. WhatsApp appears in Settings marked coming soon and sends nothing at all today, and there is no SMS channel — Telegram is the one that works.

Open @userinfobot, press Start, and it replies with a plain number — that is your chat id. Paste it into Settings, then press Start on @Gst_truck_watch_bot too, turn the alerts switch on and press Send test. Step by step in alerts and Telegram.

Almost always because @Gst_truck_watch_bot has never been started, and Telegram forbids a bot from messaging anyone who has not started it. Open it, send /start, then press Send test again in Settings.

The usual cause is Telegram not being connected — check that a chat id is saved with the switch on in Settings and that Send test arrives. After that: the alert may be switched off, the crossing may not have reached the toll network yet, or the reading may have named the plaza the lorry was already at, which is not a movement.

One alert of each kind per lorry, refused by design — two of a kind means two beats on one question and two charges every time they coincide. The interval belongs to the alert you already have, so change it there instead of adding a second one.

The list only holds plazas some lorry has actually been recorded at, and it offers the ones ahead of your lorry first; spelling mistakes are forgiven, so try typing it. If nothing close comes up you can still confirm the name as typed — but an alert fires only on the exact name the toll record uses, so a name the network never produces stays silent for ever while checks keep costing credits.

No. All the alert kinds check exactly as often, so choosing only-when-it-moves makes your phone quieter, not your bill smaller. Only a slower interval, or pausing the lorry, spends less.

Not as its own rule. The three kinds above are what the app offers. Use When it reaches a plaza on a plaza on that route, or Only when it moves and read the plaza names as they arrive.

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Check the plaza name is one you picked from the suggestions rather than typed freehand. The alert fires on an exact match with the name in the toll record. Also check that the lorry is on the Live tracking tab.

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Because they would answer one question twice and charge you for both. Change the beat on the rule you already have instead.

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No. The credit paid for the check, which ran. Delivery is separate and free. The alert is kept in the app with the reason it failed, so nothing is lost except the message.

More in “Where alerts are delivered, and setting up Telegram”

You save one chat id. A Telegram group has its own id, so a group chat can be used — get its id the same way and paste that instead.

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SMS and WhatsApp are not available. You can use phone notifications or Telegram, configured separately in Settings.

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No. Alerts raised while it was not connected were recorded and not sent, and they stay that way. They are still readable on the bell and on the lorry's own page.

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Because a credit is spent when a check runs, never on what the check finds. No movement, nothing new, an unchanged plaza, no alert raised — every one of those is a check that happened and a credit that is gone. See what it went on, lorry by lorry, on Activity.

Yes. A portal that did not answer, an empty result and a new crossing all cost the same one credit, because the asking is what is charged. That is why retrying a registration number the portal will not answer only buys errors.

No. Alerts and their delivery are free — the only things that spend credits are a manual search, at one credit, and an automatic check, at one credit.

Credits you have paid for never expire: they survive your plan ending, they survive a renewal, and they are still there months later. Free trial credits are the one exception — they belong to the trial and the unused balance is cleared when it ends.

They are cleared. Trial credits are not lifetime credits — they were free, the trial is over, and whatever is left goes with it, so the leftover cannot be spent later or restored by buying a plan. A plan starts a fresh term from the day you buy it and brings credits of its own.

No. The credits are yours, they never expire, and they still pay for manual searches on Search. What ends with the plan is automatic tracking and the ability to top up.

A top-up needs a plan that is running right now, and not a trial — so an expired plan, the free trial, or never having bought a plan are all refused. Buy or renew a plan on Plan and credits; a plan brings credits with it, and you can add a top-up to the same payment.

No. The charge is one credit per lorry per check, not per alert, so several alerts falling due on the same lorry at the same moment share one charge. A faster interval costs more; more rules on the same interval do not.

Activity breaks the spending down by day and by lorry, and Credit history is the statement of everything added and used that got the balance to today's number.

Slow the interval down and pause what you are not watching — those are the only two levers, because the number of checks a day is the spend a day. A paused lorry keeps every crossing it recorded, costs nothing while it sits there, and frees a slot on your plan.

Because the check ran. That is also why a lorry pauses itself after a run of failures — so a wrong number cannot keep buying errors.

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No. A plan decides how many lorries and for how long. The rate for a look is the same on every plan. Bigger top-ups are what give you better value per credit.

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Activity lists every charge and can be narrowed to one lorry. Credit history reconciles the same charges against your balance.

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Automatic checks are almost always the bigger number. One lorry on a fifteen-minute beat is 96 checks a day whether or not it moves. Open Activity and look at the spending grouped by lorry.

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No. A check that the balance cannot cover is refused rather than charged.

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That is expected. Renewing and topping up never switch a lorry back on. Take it live from My trucks.

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Check Payment history first. A payment that has not been confirmed adds nothing until it is. See my payment did not add credits.

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No. Manual search runs on credits alone, so it works on an expired plan and on an account that never bought one — that is the point of credits never expiring. What needs a live plan is automatic tracking, and topping up.

A plan decides how many lorries you may watch at once and until when, and it is what allows automatic checking and top-ups at all; credits decide what each look costs. You need both — a plan with an empty balance checks nothing, and credits with no plan still search by hand. The plan is charged once for its whole term, not monthly; see pricing.

Whatever your plan allows, and the limit counts the lorries being watched rather than the ones on your list — so pausing one frees a slot for another. Your own limit and how much of it is in use are on Plan and credits.

Manual search, and nothing else: automatic tracking stops and top-ups are refused until a plan is running again. Renew inside the window that Plan and credits shows you and your lorries carry on exactly where they stopped; after it, they are switched off and you take them live again yourself.

Renewing is a button on Plan and credits, but only once the plan has actually ended. Changing plan, adding trucks mid-term or renewing early is not self-service — ask us through contact and we will set it up.

A plan is charged once for its term and credits are a prepaid entitlement with no cash value, so there is no self-service refund. If you think you have been charged incorrectly, write to us through contact with the payment reference — the full position is in the terms.

No. The price shown is for the whole plan, charged once, and the card says how long the plan runs for.

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Buy the plan you want from Plan and credits. Your credits are unaffected either way — they are a separate balance that never expires.

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Nothing is deleted. But only as many lorries as the new plan allows may be checked at once, so you choose which ones stay live and pause the rest.

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Purchased credits stay. They never expire, and they still pay for searching by hand. Only trial credits die with the trial.

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Yes, as long as you have credits. That is the point of credits never expiring. Automatic tracking is the part that needs a plan.

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No, twice over. A top-up needs an active, paid plan, so it would be refused — and credits alone would not restore automatic tracking anyway. Renewing is the only thing that brings it back.

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No. The lorries, their alerts, their beats and their history are all kept. What you have to do yourself is take each lorry live again.

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The payment is confirmed by the gateway rather than by your browser, so on a weak connection the money moves a few seconds before the credits do — the page keeps checking by itself and you can leave it. If it still has not landed, find the payment on Payments and send us its reference through support.

The form says which of the reasons it was: the code is not recognised, it has not started or has expired, it has been used up or already used by you, it applies only to plans or only to credit top-ups, or the order is below its minimum. Check it against how the offer was worded, then ask us through support.

On Payments: every payment has a full receipt with its reference and what it bought, and the list can be exported.

The checkout on the site takes online payment only. If you need to pay another way, ask us first through contact — a payment we take offline is recorded on your account by hand, and credits are only added once it has actually reached us.

No. Nothing here renews itself — a plan is one payment for its term and a top-up is one payment for credits, so every charge is one you made yourself.

A top-up needs an active, paid plan. On an expired plan, on the trial, or with no plan ever bought, buy or renew a plan instead — it brings credits with it.

More in “Buying credits, and why a plan is required”

Yes. The buying panel lets you attach a top-up to a plan purchase, and it is charged once. Your receipt shows both halves separately.

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No. Purchased credits are yours indefinitely and still pay for searching by hand even with no plan.

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Yes, and the panel shows it. Below the minimum there is nothing to sell, so the amount is refused.

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The receipt on Payment history is what the app produces. For anything more, write to us from the contact page with the payment reference.

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The receipt states the credits it added, and Credit history shows the same movement in your statement.

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No. A refused payment charges nothing and adds nothing. If your bank shows a debit anyway, quote the reference to us.

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A percentage of what they pay, twice: once on their first plan and once on their first top-up, with a smaller share going to them as well. The live percentages and a worked example are on Invite and earn.

As credits on your balance, automatically, the moment their payment goes through — nothing to claim. Each of the two events pays once per person, ever, and you can watch where each invitee stands on Invite and earn.

No — a sign-up on its own earns nobody anything. The reward is paid when the person you invited pays for their first plan, and again on their first top-up.

No. A referral is attached at sign-up and one account cannot refer itself, so a second account you open on your own link earns nothing.

On the same payment that triggered them, as soon as it is confirmed. If a friend has paid and nothing has landed, check whether their payment is confirmed on their side, then write to us.

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No. The scheme pays on real payments and the checks are on the account, the mailbox and the mobile number. It is not worth the trouble.

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Not by you. Write to us with both email addresses and we will look at it.

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There is a milestone bonus, and Invite and earn shows whether it is running and what it takes to reach it.

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Look in the spam or junk folder — a first message from a new sender is often filed there, and marking it not spam helps every later email from us reach you. Each code can be used once and expires, so if nothing comes, send a fresh one from verify email.

Reset links last an hour and work once, so an old link or one you have already used will be refused. Ask for a new one at forgot password and open it from the same phone, then choose the new password straight away.

It is in the account menu, at the end of the portal navigation — on a phone open the menu, and on a laptop it is under your name at the top right of the portal.

No — the app itself sends no notifications on any phone, on the home screen or not. Alerts arrive on Telegram, and are always listed on the bell inside the app when you open it.

From the menu at the top of the screen, the same as on a phone.

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There are no separate logins under one account today. Sharing a sign-in means sharing the balance and the alerts, so use one Telegram chat that you both read.

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Terms, privacy, and where the data comes from.

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This is the Telegram problem and it is the first thing to check: an alert with no chat id saved, or a chat id with the switch off, is recorded in the app and never sent — and the credit is spent either way. Open Settings, confirm the id is saved and the switch is on, and press Send test.

That is an account-wide stop, not a fault on any lorry: either the balance ran out or the plan ended, and both stop every live lorry together. The badge on My trucks says which, and fixing the account comes before switching anything back on.

That is a finished free trial: its credits ended with it, so the leftover figure cannot be spent on anything. Choosing a plan on Plan and credits starts you again, and a plan can bring credits with it.

Nothing found means nothing was recorded — not that the lorry is not moving. Check the number for a typo, remember that untolled and state roads produce no records at all, then try a lorry you know runs on highways to satisfy yourself the search is working. The credit is still spent, because the asking is what costs.

No — treat it as a lead, not as evidence. Records arrive late, arrive incomplete or never arrive, a gap has innocent explanations, and every timestamp means recorded at rather than is at; corroborate anything you act on by other means. The terms and data sources set out what may and may not be relied on.

Then the lorry has not been recorded at a new plaza. The check ran and cost its credit, and there was nothing to report. Nothing found means nothing was recorded.

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That is the empty balance or the lapsed plan refusing the next check. The badge will say which. Fix that first, then go live.

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Yes. Check now on the lorry's own page does one look immediately for one credit.

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No. They were recorded and not sent, and they stay that way. You can still read them on the bell and on each lorry's page.

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No. The credit paid for the check, which ran. Delivery is free and separate.

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Then delivery works and nothing is being raised. Check the alert is switched on, check the lorry is on the Live tracking tab, and remember that Only when it moves says nothing until the lorry reaches a different plaza.

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Open the receipt. A combined payment lists the plan's included credits and the bought credits separately, and the total is what landed on your balance.

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A confirmation normally takes seconds. If a payment is still unconfirmed after a few minutes and your bank shows a debit, write to us with the reference.

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Write to us from the contact page with the payment reference and what happened. Refunds are not something the app does by itself.

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Not yourself. Write to us — the address is what your receipts, your reset link and your trial all hang on.

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Yes. Your lorries, their alerts and your purchased credits are all kept. Automatic checking will need a plan that is still running, and you take each lorry live yourself.

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Send a fresh one from forgot password. Each link can be used once and does not last long.

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