My payment did not add credits
Check the status first. A payment adds nothing until Razorpay confirms it, and a refused payment charges nothing.
2 min read
- 1Open Payment history and find the payment. Its status is the answer.
- 2Waiting for confirmation means Razorpay has not confirmed it yet and nothing has been added. Give it a few seconds and reload.
- 3Did not go through means it was refused. Nothing was charged and nothing was added, and you can try again whenever you like.
- 4Paid means it landed. Check Credit history for the matching line, and the receipt for what it added.
If money left your account and the payment is not confirmed
Do not pay again. Open the payment on Payment history, copy the reference, and write to us from the contact page with it and the time you paid.
If the top-up was refused before you paid
That is a different thing. A top-up needs an active, paid plan. On an expired plan, on the free trial, or with no plan ever bought, buying credits is refused — buy or renew a plan instead, and it brings credits with it. See buying credits.
If the credits landed but nothing is being checked
Expected. Topping up clears the refusal but never takes a lorry live by itself. Go to My trucks and switch on the ones you need.
Questions about this
I paid for a plan and a top-up together. Only half the credits show.
Open the receipt. A combined payment lists the plan's included credits and the bought credits separately, and the total is what landed on your balance.
How long should I wait before writing to you?
A confirmation normally takes seconds. If a payment is still unconfirmed after a few minutes and your bank shows a debit, write to us with the reference.
Can I get a refund?
Write to us from the contact page with the payment reference and what happened. Refunds are not something the app does by itself.
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